Privacy Policy
Who we are
HOTEL DE CHARME CASA FUNDEVILA is committed to protecting the privacy of the users of the several websites and digital platforms that it offers and that are owned by HOTEL DE CHARME CASA FUNDEVILA. In this context, it has prepared the present Privacy, security and data protection Policy, with the purpose of ensuring its commitment and respect for the rules of privacy and protection of personal data.
Thus, in accordance with and for the purpose of Regulation EU 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation) (hereinafter “RGPD”), the HOTEL DE CHARME CASA FUNDEVILA owned by the company CFTURA – Consultoria e Turismo Lda, fiscal contributor nº 503991414, with headquarters at CASA FUNDEVILA – Fundo de Vila – Soutelo, 4730-579 Vila Verde – Portugal (hereinafter “HOTEL DE CHARME CASA FUNDEVILA”) processes the following information:
Purpose of data collection
The data obtained in the context of the digital presence of the HOTEL DE CHARME CASA FUNDEVILA are intended to ensure various features of our websites and improve navigation, as well as the subscription of newsletters and information of the HOTEL DE CHARME CASA FUNDEVILA, its departments and establishments and the communication team of the HOTEL DE CHARME CASA FUNDEVILA.
The Data relating to the User is collected to allow the HOTEL DE CHARME CASA FUNDEVILA to provide its Services, as well as for the following purposes: interaction with social networks and external platforms, statistics, access to third-party service accounts, contacting the User and viewing content of external platforms.
Users may obtain additional detailed information on such processing purposes and on the specific Personal Data used for each purpose in the respective sections of this document.
Types of personal data
The HOTEL DE CHARME CASA FUNDEVILA, through its websites, does not process personal data belonging to special categories within the meaning of art. 9 of Regulation EU 2016/679.
Through the Website or Messages, the HOTEL DE CHARME CASA FUNDEVILA may obtain and process the following personal data:
a) Informação fornecida por si no Website, Marcação de Reserva ou Contratação de Serviços, subscrição da Newsletter, aquisição de produtos da Casa Fundevila na Loja Online, ou por Mensagens, quer mediante o preenchimento de formulários, quer enviada em texto livre. This information includes, namely, the information provided when you register to use the Website, when necessary, or to benefit from services provided by the HOTEL DE CHARME CASA FUNDEVILA, such as activities, newsletters, content placement or others. The information you provide when you participate in any area that involves your registration or providing contents or when you interact with the HOTEL DE CHARME CASA FUNDEVILA, such as when you send an e-mail requesting information, may also be treated.
b) Information relating to your visits to the Website including, in particular, IP addresses, information about your computer, such as, where available, operating system and type of browser, for system administration and to facilitate navigation and return to the Website on subsequent visits. In principle, this data will be processed only for statistical purposes on the browsing actions and patterns of Website users and does not allow the identification of any individual. However, where the user provides other information, such data may allow the user to be identified. As a rule, this information will be processed through the use of cookies.
Our websites use tracking technologies (Cookies) to ensure various functionalities and a better navigation. These technologies also allow us to collect data such as location, day and time of access, IP addresses, etc. More information on the use of tracking is available in our Cookies policy.
The personal data collected by the HOTEL DE CHARME CASA FUNDEVILA are limited to what is strictly necessary to pursue the purposes for which they were requested.
We do not retain payment data, namely Credit Card or other means. In the case of online payments, the service is provided by the entity contracted for this purpose, on its website, where the payment will be processed and not on our website. These payments are processed in a secure environment, with data encryption.
When personal data is provided, the HOTEL DE CHARME CASA FUNDEVILA provides all the information legally required for the treatment of these data and requires the consent of their holders when this is required by law.
If you are already a registered client in our site, you can change your personal data whenever you want, just insert your Username and Password in the Personal area, or request us to change or remove data.
Cookies
We use cookies to store information such as your personal preferences when you visit our website. This may include a simple popup, or a link on various services we provide, such as forums.
You retain the power to turn off your cookies in your browser options, or by making changes to Anti-Virus software tools such as Norton Internet Security or other similar software. However, this may alter the way you interact with our website, or other websites. This may affect or not allow you to log into programs, sites or forums on our and other networks.
Statistics
The services contained in this section enable HOTEL DE CHARME CASA FUNDEVILA to monitor and analyze web traffic on its website and may be used to track User behavior. For this purpose we use the Google Analytics service.
Google Analytics (Google Inc.)
Google Analytics is an internet analytics service provided by Google Inc. Google uses the data collected to monitor and examine the use of this service (HOTEL DE CHARME CASA FUNDEVILA) to prepare reports on activities and share them with other Google services. Google may use the data collected to contextualise and personalise the ads of its own advertising network. Personal Data collected: Cookie and Usage Data. Place of processing: USA – Privacy Policy (https://www.google.com/intl/pt/policies/privacy/). If you wish, you can block access to your data by Google – Opt Out (https://tools.google.com/dlpage/gaoptout?hl=pt). Google Analytics (Google Inc.)
Interaction with social networks and external platforms
These types of services allow interaction with social networks or other external platforms directly from the pages of this service (HOTEL DE CHARME CASA FUNDEVILA). The interaction and information obtained by HOTEL DE CHARME CASA FUNDEVILA are always subject to the privacy settings of the User in each social network. If a service that allows interaction with social networks is installed it may collect traffic data for the pages, where the service is installed, even when Users are not using them. For more details you should consult the Privacy Policy of each of the social networks.
Optional or mandatory nature of the provision of personal data
The provision of personal data is generally optional except when necessary for the processing of invoicing in cases of reservations and acquisition of products or services, documents whose issue we are legally obliged. Failure to provide data may make it impossible to access specific services and obtain any requested information.
Rights of the holders of personal data
Under the terms of the General Regulation on the Protection of Personal Data, the holder of the data is guaranteed the exercise of all legally permitted rights, namely the right to access, rectification, limitation, portability, opposition and cancellation of any personal data of which they are the holder.
Newsletter Subscription
To guarantee clear and unequivocal consent, in addition to the subscription form, the HOTEL DE CHARME CASA FUNDEVILA has implemented a second level of opt-in (subscription). After filling out the form, you will receive in your e-mail box, an e-mail confirming your subscription that you must validate in order to receive communications from the HOTEL DE CHARME CASA FUNDEVILA..
Use of your email address for sending newsletters
We use your email address outside of contractual processing exclusively to send a newsletter for our own marketing purposes, if you explicitly agree to this. The processing will be carried out on the basis of art. 6 (1) of the GDPR with your consent. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent until withdrawal..
Comments and opinions
When you voluntarily fill in comments or opinions in the website about the services provided, about our facilities and your stay in the hotel, you implicitly agree in its publication in our website, safeguarding the care for identity preservation. The HOTEL DE CHARME CASA FUNDEVILA reserves the right to choose and/or approve previously and publish or not these comments or opinions, since it is a private and not public website.
If you consider that there has been any infringement of your rights, you may also lodge a complaint with the relevant control authority. In Portugal, this authority is the Comissão Nacional de Proteçao de Dados. More information about the CNPD is available at www.cnpd.pt
Time limits for data retention
The period of time during which data is stored and conserved varies according to the purpose for which the information is used.
In the Newsletters, the period of conservation and treatment of personal data that you provide us with begins when you submit the subscription form and ends when you cancel the subscription.
At any time you can cancel your subscription through a link available in all our newsletters or by contacting us.
On unsubscribing, the data subject concerned will receive an email notification and, subject to the terms of the applicable legislation, their data will be removed from our newsletter mailing list.
Person responsible for processing the personal data
The entity responsible for collecting and processing the personal data is the HOTEL DE CHARME CASA FUNDEVILA.
HOTEL DE CHARME CASA FUNDEVILA
Fundo de Vila – Soutelo 4730-579 Vila Verde – Portugal
Tel: (+351) 253 321 480
EMAIL: geral@casafundevila.com
In strict compliance with the Law on the Protection of Personal Data, the Responsible for processing establishes which data are to be collected, the means of processing these data and the format and purpose for which they are to be used and provides all the necessary information to their holders.
Place of processing of personal data
The data processing takes place at the above mentioned facilities of the HOTEL DE CHARME CASA FUNDEVILA and are processed only by technical staff of the entity responsible for processing. In the case of the newsletter the HOTEL DE CHARME CASA FUNDEVILA together with the team of Contacto Visual (www.contactovisual.pt) that manages the maintenance of the platform, self-certified in accordance with the provisions of paragraph 6 of Chapter III of COMMISSION EXECUTION DECISION (EU) 2016/1250 of 12 July 2016 on the level of protection provided by the EU-US Privacy Shield, applied by virtue of Art. 45 of the RGPD. Tracking of information/p>
HOTEL DE CHARME CASA FUNDEVILA uses tracking technologies to improve navigation on its Websites and Newsletters. Obtaining this data is essential to ensure functionality, improve navigation on our Websites and for sending the Newsletter, in order to improve our communications with subscribers. Please see our Cookies policy for more information.
Children’s privacy
The personal data related to minors can only be available in the websites of the HOTEL DE CHARME CASA FUNDEVILA by the holders of parental responsibilities and within legal parameters.
In these cases, the controller will make every effort to verify that the consent has been given or authorised by the holder of the parental responsibilities of the child, taking into account the technology available.
The HOTEL DE CHARME CASA FUNDEVILA cannot be held responsible for the lawfulness of the treatment of personal data provided by people who commit fraud regarding their identity.
The HOTEL DE CHARME CASA FUNDEVILA Newsletters, being a direct offer of information society service, are directed to people over 16 years old. The HOTEL DE CHARME CASA FUNDEVILA does not intend, in any way, treat information from minors under 16 years old so the subscription of the Newsletter should only be done by people over 16 years old.
The HOTEL DE CHARME CASA FUNDEVILA encourages parents to take an active role in controlling the use of the Internet by their children and inform them of the potential dangers of providing their information on the Internet.
How is your personal data protected?
In accordance with the legislation in force and taking into account the available technology, the HOTEL DE CHARME CASA FUNDEVILA provides an adequate level of protection of your personal data, namely by implementing the technical and organizational measures necessary to protect your personal data against its destruction, loss or accidental modification, as well as against access and other unauthorized processes.
However, the HOTEL DE CHARME CASA FUNDEVILA informs you that no security system can guarantee absolute protection. We remain at your disposal for any question or observation regarding the confidentiality and security of your personal data.
Changes to this privacy policye
The Owner reserves the right to make changes to this privacy policy at any time. In this case your consent will automatically be revoked, and on your next visit to our website you will again be invited to read and agree to this document.
For further information regarding your personal data or this Privacy Policy, please contact us:
Tel: (+351) 253 321 480
EMAIL: geral@casafundevila.com